Steady Speed Driving School
Last Updated: September 2026
Steady Speed Driving School (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, book driving lessons or use our website.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Full name
- Telephone/mobile number
- Email address
- Home or lesson pick-up address
- Driving licence information where required for providing lessons
- Booking and appointment details
- Driving lesson and progress information
- Information you provide when contacting us
- Payment-related information where applicable
- Website enquiry information
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary for providing our services, managing bookings and communicating with you.
2. How We Collect Your Information
We may collect information when you:
- Complete a contact or enquiry form on our website
- Request a driving lesson
- Book a lesson online, by telephone or by message
- Contact us by phone, email, WhatsApp or other communication channels
- Purchase a lesson package or gift voucher
- Communicate with your instructor
- Subscribe to receive information or updates from us
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Arrange and manage driving lessons
- Confirm, change or cancel appointments
- Contact you regarding your lessons
- Provide driving tuition and maintain appropriate training records
- Process payments
- Provide customer support
- Handle complaints
- Improve our services
- Maintain the security of our website and systems
- Comply with legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
4. Marketing Communications
We may occasionally contact you with information about our services, special offers or other relevant updates where we have a lawful basis to do so.
You can ask us to stop sending marketing communications at any time.
You can contact us using the details provided at the bottom of this Privacy Policy.
5. Legal Basis for Processing
Where applicable under UK data-protection law, we process personal information on one or more of the following legal bases:
- Contract: where processing is necessary to provide driving lessons or other services you have requested.
- Legitimate interests: where processing is reasonably necessary to operate and improve our business and services.
- Consent: where you have given us permission to use your information for a specific purpose.
- Legal obligation: where we are required to process or retain information to comply with the law.
6. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business, such as:
- Online booking or appointment systems
- Payment providers
- Website hosting providers
- Email or communication providers
- IT and technical service providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
Where third parties process information on our behalf, we expect them to handle it securely and in accordance with applicable data-protection requirements.
7. Online Booking and Contact Forms
If you submit an enquiry or booking form through our website, the information you provide may be sent to us by email or stored within our website or booking system.
This information may include your name, telephone number, email address, preferred lesson type, preferred date/time and any message you submit.
Please do not submit sensitive or unnecessary personal information through a general enquiry form.
8. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies may be used for purposes such as:
- Website functionality
- Security
- Analytics
- Remembering preferences
- Understanding how visitors use our website
- Marketing, where applicable
You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
9. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and other services.
If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Alteration
- Unauthorised disclosure
However, no internet-based system can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, resolving disputes and meeting legal or regulatory requirements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Your Data Protection Rights
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information where there is no lawful reason for us to continue processing it
- Ask us to restrict how we process your information
- Object to certain types of processing
- Request transfer of certain information to another organisation
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise a right, please contact us using the details below.
13. Children’s Privacy
Our driving lessons may be available to learners who are under 18.
Where appropriate, we may require additional information or consent from a parent or guardian in accordance with applicable law and our booking procedures.
We do not knowingly collect unnecessary personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
Any updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Steady Speed Driving School
Northwest London
Telephone: 07935 864 093
